Technical Support
Welcome to the section dedicated to technical support.
OSL ensures a service composed of professionals capable of supporting the customer for every need.
Thanks to constant investment in the training of our technicians, we can guarantee excellent after-sales services for immediate and competent support.
If you are not yet familiar with our service, we invite you to follow the instructions listed below to handle the matter as soon as possible.
OSL Quick Support
The All-In-One solution for remote control and technical remote support.
Through this software, OSL’s specialized operators will provide you with remote assistance without the need to install any software on your PC.
With “OSL Quick Support“, all sessions will be authenticated with encrypted password protection, which will be automatically replaced with each access, ensuring compliance with privacy regulations.
The software does NOT require any installation on your computer; simply download and run it to be ready for connection by our technicians.
OSL Quick Support is the internet-based technical support service: easy, secure, immediate.
Ticket Submission
All technical support requests will be managed through a ticket management software, allowing for better organization and traceability of information compared to simple email correspondence.
Here are the steps to open a ticket:
1Registration
Only registered users on the portal can open assistance requests.
To enable a user to open such requests, simply send an email to attivazionedesk@osl.it indicating one or more email addresses to activate.
2Login
After registration, access the ticketing portal (this is the access link) using your email and the password provided during activation.
Once logged in, your personal area will open, where you can submit your requests.
3Ticket Submission
After selecting the appropriate area, you will be prompted to provide all the necessary details to proceed with solving the issue.
Once you have filled out your request, the ticket will be opened, and from the main page, you can check the status of the intervention.
4Consultation
Through our assistance portal, you can monitor the progress of the open report until resolution.
You will also have the opportunity to provide feedback on the service provided.
Registration on the portal and its use are completely free, while the technical support service is included within existing contractual conditions.
For customers who do not have an existing support contract, they can use the portal for assistance requests; however, these will be processed only upon acceptance of a contribution based on actual usage, as per the agreed hourly rate.
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