{"id":12900,"date":"2017-02-20T13:36:50","date_gmt":"2017-02-20T12:36:50","guid":{"rendered":"https:\/\/www.osl.it\/technical-support\/"},"modified":"2026-04-02T12:41:41","modified_gmt":"2026-04-02T10:41:41","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.osl.it\/en\/technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221;][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"assistenza-tecnica-1\" data-id=\"110\" id=\"SR7_110_1\" class=\"rs-ov-hidden\" data-version=\"6.7.52\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_110_1-409\" data-key=\"409\">\n\t\t\t\t\t\t\t<sr7-bg id=\"SR7_110_1-409-9\" class=\"sr7-layer\"><noscript><img decoding=\"async\" src=\"https:\/\/www.osl.it\/wp-content\/uploads\/2026\/03\/assistenza-tecnica.png\" alt=\"\" title=\"assistenza-tecnica\"><\/noscript><\/sr7-bg>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_110_1-409-1\" class=\"sr7-layer\">Technical Support OSL<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_110_1-409-2\" class=\"sr7-layer\">Welcome to the Technical Support section.<br \/>\nOSL provides a service delivered by professionals who are able to support customers with any need.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_110_1-409-7\" class=\"sr7-layer\">OSL Quick Support<\/sr7-txt>\n\t\t\t\t\t\t\t<a id=\"SR7_110_1-409-8\" class=\"sr7-layer\" href=\"https:\/\/oslsupport.atlassian.net\/servicedesk\/customer\/user\/login?destination=portal\" target=\"_self\">Open a Ticket<\/a>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_110_1-411\" data-key=\"411\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/www.osl.it\/wp-content\/uploads\/2026\/03\/assistenza-tecnica.png\" data-libid=\"29768\" data-lib=\"medialibrary\" title=\"assistenza-tecnica\" width=\"0\" height=\"0\" data-dbsrc=\"Ly93d3cub3NsLml0L3dwLWNvbnRlbnQvdXBsb2Fkcy8yMDI2LzAzL2Fzc2lzdGVuemEtdGVjbmljYS5wbmc=\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_110_1\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_110_1\",el:[800,800,768,960,720],type:'hero',shdw:'0',gh:[800,800,768,960,720],gw:[1240,1240,1024,778,480],vpt:['-100px&#039;,&#039;-100px&#039;,&#039;-100px&#039;,&#039;-100px&#039;,&#039;-100px'],size:{fullWidth:true, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'}});   SR7.PMH[\"SR7_110_1\"].state=true;} else if(SR7.PMH[\"SR7_110_1\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_110_1\"].fn,19);}};SR7.PMH[\"SR7_110_1\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1773670586087{padding-top: 4em !important;}&#8221;][vc_column offset=&#8221;vc_hidden-xs&#8221;]<h2 class=\"deco-title left \">  <span>Support<\/span><\/h2>[vc_column_text css=&#8221;&#8221;]Thanks to constant investment in the training of our technicians, we can guarantee excellent <strong>after-sales services<\/strong> for <strong>immediate and competent support<\/strong>.<\/p>\n<p>If you are not yet familiar with our service, we invite you to follow the <strong>instructions listed below<\/strong> to handle the matter as soon as possible.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1775126498059{padding-top: 4em !important;}&#8221; el_id=&#8221;quick&#8221;][vc_column offset=&#8221;vc_hidden-xs&#8221;]<h2 class=\"deco-title left \">  <span>OSL Quick Support<\/span><\/h2>[vc_column_text]<\/p>\n<p style=\"text-align: left;\">The All-In-One solution for remote control and <strong>technical remote support<\/strong>.<\/p>\n<p style=\"text-align: left;\">Through this software, OSL&#8217;s specialized operators will provide you with <strong>remote assistance<\/strong> without the need to install any software on your PC.<\/p>\n<p style=\"text-align: left;\">With <strong>&#8220;<a href=\"https:\/\/www.osl.it\/supremo\/\" target=\"_blank\" rel=\"noopener\">OSL Quick Support<\/a>&#8220;<\/strong>, all <strong>sessions <\/strong> will be <strong>authenticated <\/strong> with encrypted password protection, which will be automatically replaced with each access, ensuring compliance with privacy regulations.<\/p>\n<p style=\"text-align: left;\">The software does <strong>NOT require any installation<\/strong> on your computer; simply <strong>download and run it<\/strong> to be ready for connection by our technicians.<\/p>\n<p style=\"text-align: left;\">OSL Quick Support is the internet-based technical support service: <strong>easy<\/strong>, <strong>secure<\/strong>, <strong>immediate<\/strong>.<\/p>\n<p>[\/vc_column_text]<div class=\"button-wrapper sinistra\"><a class=\"btn btn-default \" href=\"https:\/\/www.osl.it\/supremo\/\" title=\"DOWNLOAD OSL QUICK SUPPORT\" target=\"_blank\">DOWNLOAD OSL QUICK SUPPORT<\/a><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1773670608857{padding-top: 4em !important;}&#8221;][vc_column]<h2 class=\"deco-title left \">  <span>Ticket Submission<\/span><\/h2>[vc_column_text css=&#8221;.vc_custom_1668605487287{margin-bottom: -1px !important;}&#8221;]All technical support requests will be managed through a <strong>ticket management software<\/strong>, allowing for <strong>better organization and traceability<\/strong> of information compared to simple email correspondence.<\/p>\n<h4>Here are the steps to open a ticket:<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;10&#8243; equal_height=&#8221;yes&#8221; css_animation=&#8221;bounceIn&#8221; css=&#8221;.vc_custom_1773670762489{margin-top: 2em !important;padding-top: 0px !important;background-color: #095BA500 !important;}&#8221;][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1773670747905{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #F8FAFC !important;border-radius: 20px !important;}&#8221;]<h3 class=\"randomNumbers animated \" data-value=\"1\"><span>1<\/span>Registration<\/h3>[vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Only registered users<br \/>\non the portal can<br \/>\nopen assistance requests.<\/strong><\/p>\n<p style=\"text-align: center;\">To enable a user to<br \/>\nopen such requests,<br \/>\nsimply send an email to<br \/>\n<a href=\"mailto:attivazionedesk@osl.it?subject=Richiedi%20l%27autorizzazione%20per%20il%20servizio%20di%20ticketing&amp;body=Indica%20gli%20indirizzi%20email%20che%20vuoi%20attivare%20per%20il%20servizio%20di%20ticketing%3A%0ARagione%20sociale%3A%0AProvincia%3A\">attivazionedesk@osl.it<\/a><br \/>\nindicating one or more<br \/>\nemail addresses to activate.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1773671078160{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #F8FAFC !important;border-radius: 10px !important;}&#8221;]<h3 class=\"randomNumbers animated \" data-value=\"2\"><span>2<\/span>Login<\/h3>[vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\">After registration, access the ticketing portal (<a href=\"https:\/\/oslsupport.atlassian.net\/servicedesk\/customer\/portal\" target=\"_blank\" rel=\"noopener noreferrer\">this is the access link<\/a>) using your <strong>email <\/strong> and the <strong>password <\/strong> provided during activation.<\/p>\n<p style=\"text-align: center;\">Once logged in, your personal area will open, where you can submit your requests.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1773671136694{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #F8FAFC !important;border-radius: 10px !important;}&#8221;]<h3 class=\"randomNumbers animated \" data-value=\"3\"><span>3<\/span>Ticket Submission<\/h3>[vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\">After selecting the appropriate area, you will be prompted to provide all the necessary details to proceed with solving the issue.<\/p>\n<p style=\"text-align: center;\">Once you have filled out your request, <strong>the ticket will be opened<\/strong>, and from the main page, you can check the status of the intervention.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1773671195770{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #F8FAFC !important;border-radius: 10px !important;}&#8221;]<h3 class=\"randomNumbers animated \" data-value=\"4\"><span>4<\/span>Consultation<\/h3>[vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\">Through our assistance portal, you can monitor the <strong> progress of the open report<\/strong> until resolution.<\/p>\n<p style=\"text-align: center;\">You will also have the opportunity to provide feedback on the service provided.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1773670617312{padding-top: 2em !important;}&#8221;][vc_column css=&#8221;.vc_custom_1668606626301{margin-top: -30px !important;}&#8221;]<div class=\"button-wrapper centro\"><a class=\"btn btn-default \" href=\"https:\/\/www.osl.it\/wp-content\/uploads\/2025\/01\/Manuale-operativo-OSL-HelpDesk_new.pdf\" title=\"DOWNLOAD THE TECHNICAL SUPPORT GUIDE\" target=\"_blank\">DOWNLOAD THE TECHNICAL SUPPORT GUIDE<\/a><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1773670627390{padding-top: 2em !important;padding-bottom: 2em !important;}&#8221;][vc_column css=&#8221;.vc_custom_1668606633415{margin-top: 12px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]Registration on the portal and its use are completely free, while the <strong>technical support service<\/strong> is included within <strong>existing contractual conditions<\/strong>.<\/p>\n<p>For customers who do not have an existing support contract, they can use the portal for assistance requests; however, these will be processed only upon acceptance of a <strong>contribution based on actual usage<\/strong>, as per the agreed <strong>hourly rate<\/strong>.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Do you need immediate assistance on OSL products? 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